Refund policy
RETURN AND REFUND POLICY
At Goldz.vip LLC, we specialize in fine jewelry and luxury items. To ensure complete customer satisfaction while maintaining strict quality standards, we operate under the following return policy.
1. RETURN WINDOW
Customers have 14 days from the confirmed delivery date to request a return or exchange. Any return request initiated after this 14-day window cannot be accepted.
2. ELIGIBILITY & CONDITION REQUIREMENTS
To be eligible for a return, your item must meet the following criteria:
• Condition: The item must be completely unworn, unaltered, and in its exact original condition with no signs of wear, scratch marks, or adjustments.
• Packaging & Security Tags: Items must be returned with all original packaging, certificates, and boxes. Any security or authenticity tags attached must remain completely intact and untampered with. Removing or altering the tag voids return eligibility.
• Non-Returnable Items: Custom-made pieces, engraved items, altered/resized rings, certified loose diamonds or gemstones, fabricated metals, and special-order goods are Final Sale and non-returnable.
3. AUTHORIZED RETURN PROCESS & RMA
All returns require an official Return Merchandise Authorization (RMA).
• How to Request: Contact our support team at goldzquestions@gmail.com within 14 days of delivery with your order number and photo evidence of the intact item/tags.
• Postmark Deadline: Once your RMA is issued, the item must be shipped back within 5 business days of RMA issuance.
• Shipping Costs & Method: The buyer is responsible for all return shipping costs and insurance. We strongly recommend using a signature-required, fully insured tracked carrier service. Goldz.vip LLC is not responsible for items lost or damaged during return transit.
4. REFUNDS & RESTOCKING
• Quality Inspection: Every returned item undergoes a thorough quality control inspection to verify authenticity and condition.
• Restocking Fee: Eligible returns are subject to a 15% restocking fee to cover handling and re-inspection.
• Processing Time: Approved refunds will be credited back to your original method of payment within 5 to 7 business days following successful inspection.
5. CONTACT INFORMATION
For questions regarding returns or order issues, please contact us at:
Email: goldzquestions@gmail.com
832 605 0640 Monday- Friday 9am - 3pm
Mailing Address: 2640 E League City Pkwy, Ste 104 #4220, League City, TX 77573